At Flower Delivery Woodford, we are committed to providing the freshest, highest quality flowers to our valued customers across Woodford and the surrounding areas. As a trusted local florist trusted by both households and businesses, we stand behind our Fresh Flower Guarantee with every order delivered. Your satisfaction is at the heart of everything we do.
It is our utmost priority that every bouquet and arrangement arrives in pristine condition. In the rare event that your flowers arrive damaged, wilted, or not as described, please notify us as quickly as possible. To help us resolve the issue promptly, we may request a clear photo of the flowers as they arrived. This helps us identify any issues and address them with our supply chain promptly, ensuring an even better service for all our Woodford customers.
Every order is hand-selected for freshness, and we guarantee a minimum freshness window of 5 days from the date of delivery, provided care instructions are followed. If your flowers do not remain fresh within this period, please contact us promptly so we can review and rectify the situation. Our aim is to deliver beautiful, long-lasting blooms that stand out in every home or office in Woodford.
Your satisfaction is our success. If your flowers arrive damaged or do not meet our stated freshness window, you are eligible for a full refund or a replacement arrangement. The choice is yours, based on your preference. Refunds will be processed promptly using the original payment method, and in most cases, are completed within a few working days. Replacements are delivered at the earliest available opportunity to minimise any inconvenience, ensuring your gift or celebration is not disrupted.
We believe in making things right, swiftly and courteously. If you would like to make a complaint about your order, please contact our customer care team with your order details and a description of the issue. We aim to respond to all complaints within 24 hours and resolve most matters within 2 working days. Your feedback helps us maintain the high standards expected of a trusted Woodford florist and continually improve our service.
We have built our reputation as a reliable local florist by serving Woodford’s households and businesses with care, flexibility, and honesty. Every order is prepared by experienced florists who take pride in their work, ensuring your flowers arrive fresh and full of life. When you choose Flower Delivery Woodford, you are not only supporting a local business but also benefiting from our straightforward and reassuring returns, refunds, and complaints process.
For any queries about our Fresh Flower Guarantee, damaged-on-arrival policy, or how we handle returns and refunds, our team is always ready to assist. We look forward to delighting you with our blooms and service, every time you order.
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