Welcome to Flower Delivery Woodford. By accessing, browsing, or placing an order via our online platform, you agree to be bound by these Terms & Conditions ("Terms"). These Terms govern your use of our website and are applicable to all purchases made for flower delivery within Woodford and the surrounding areas. Please read them carefully before placing your order. If you do not accept these Terms, you must not use our services.
In these Terms, "we", "us" and "our" refer to Flower Delivery Woodford. "You" and "your" mean any customer placing an order via our website for delivery to Woodford or any of its neighbouring areas. "Product(s)" or "Service(s)" refers to the flowers, floral arrangements, gifts, or ancillary items offered through our website.
Our online flower delivery process for Woodford residents is straightforward and designed to be user-friendly:
All orders are subject to stock availability, area coverage (Woodford and surrounding areas), and successful payment authorisation.
We endeavour to describe and display every product as accurately as possible. Flowers are natural products, and their availability is subject to seasonal and market factors. In the event that a particular flower or item is unavailable, we reserve the right to substitute it with an equal or higher-quality item of similar value and appearance, at no extra cost. Photographs are illustrative only and actual products may differ in appearance.
Payment must be made in full at the time of placing your order. We accept a variety of secure payment methods, including most major debit and credit cards and select online payment gateways. All payment transactions are processed via secure solutions and comply with UK data protection regulations.
We do not store credit card details nor do we share customer details with any third parties, except where necessary for payment processing or delivery fulfilment.
All prices displayed on our website are in pounds sterling (£) and include VAT at the applicable rate. Delivery charges, where applicable, are indicated at checkout and may vary based on delivery location within Woodford and adjacent areas.
We reserve the right to change prices at any time. Such changes will not affect orders already placed and confirmed.
If you wish to cancel or amend your order, you must contact us as soon as possible. Due to the perishable nature of flowers and the custom preparation needed, we may only accept cancellations or amendments up to 24 hours before the scheduled delivery time.
Requests made after this deadline may not be eligible for refund or amendment. If your order has already been dispatched or delivered, no amendments or cancellations are permitted. Please double-check order details prior to submission. For bespoke or peak period orders (such as Valentine’s Day or Mother’s Day), extended notice periods may apply due to high demand and preparation times.
We deliver throughout Woodford and the surrounding areas. Delivery times are not guaranteed and may vary on account of factors beyond our control, including traffic, weather, or recipient unavailability. We aim to deliver on your selected date but cannot accept responsibility for unavoidable delays.
It is your responsibility to ensure that the delivery address provided is correct and that the recipient will be present. If the recipient is unavailable at the time of delivery, we may leave the flowers with a neighbour, in a safe place, or follow specific instructions where provided. If neither is possible, a re-delivery charge may apply or the order may be returned for collection.
If we are unable to fulfil your delivery due to factors such as inaccurate address details, refusal of delivery, or absence of recipient, we will attempt to liaise with you to resolve the issue. Should re-delivery or redirection be required, additional charges may apply. Our liability for failed deliveries is limited to refunding the original order price or making one further delivery attempt, at our discretion.
We take pride in delivering fresh flowers and high-quality products. If you are not satisfied with your order, please contact us within 48 hours of delivery, providing clear photographs and a description of the issue. Where genuine faults with the product or service are established, we will, at our discretion, offer a replacement, partial refund, or full refund. Refunds may take up to 7 working days to process depending on payment method.
Due to the perishable nature of flowers, we do not generally accept returns. Refunds or exchanges are offered only if products are received damaged, not as described, or the wrong item is delivered. Claims must be made within 48 hours of delivery and supported with suitable evidence. Refunds will not be provided for failed deliveries arising from incorrect delivery information or recipient absence.
Your privacy is important to us. We collect only the information necessary to process and deliver your order. We store personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and will not use or share your details for marketing without consent.
Our liability in connection with any order is strictly limited to the purchase price of that order. We are not liable for any indirect, incidental, or consequential losses, including, but not limited to, loss of income, profits, goodwill, data, or business opportunities arising from use of our service or website.
We accept no liability for any failure to perform, or delay in performance, where such failure or delay is due to events outside our reasonable control (“Force Majeure Events”), including, but not limited to, acts of God, war, terrorism, strikes, extreme weather, or transport disruptions.
All website content, including images, brand marks, text, and graphics, remain the property of Flower Delivery Woodford or its licensors. Use, reproduction, or distribution of any content without express written permission is prohibited.
We reserve the right to amend or update these Terms at any time. It is your responsibility to check these Terms periodically for changes. Use of the website and/or placement of orders following any amendments constitutes your acceptance of the revised Terms.
These Terms & Conditions, and any dispute or claim arising in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes or claims.
In the event that any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. These Terms constitute the entire agreement between you and us in relation to your use of the website and purchase of Products and supersede all previous agreements, understandings and representations.
If you have any questions regarding these Terms & Conditions for Flower Delivery Woodford, please use our online contact form, and a member of our team will respond as soon as possible.
These Terms & Conditions apply to all customers placing online orders for flower delivery within Woodford and its surrounding areas, regardless of recipient address or customer location at the time of ordering.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Woodford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Woodford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
